2497 San Diego Ave.
San Diego, CA 92110

Tel. (800) 390-9969

E-Mail Shipping and General Policies


Payment Methods

We accept payment by check, money orders, credit and debit cards from Visa, Mastercard, Discover and American Express. Please note than when paying by check your order might be held for as much as 20 days to allow the check to be cleared by your bank. If you wish to pay by check please consider using a money order or bank cashiers check.

Retail Store

We encourage you to visit us at our retail store, click for directions. Please note that the pricing is not necessarily the same in our retail outlets. The Internet allows us to offer discounted pricing due to the reduced overhead in processing of these orders.


Whenever possible your order will be shipped via UPS. All shipping charges are based on the total weight of the products and packaging material of your shipment. At checkout you will be given the shipping cost for various options including ground (usually the cheapest) to next day air. If at checkout you provide a valid e-mail address the tracking number will be automatically sent to you. Please make sure your spam blocker allows email from as well as Please e-mail or call for shipping quotes outside the US.

Damaged in Shipment

We must know immediately if you receive your order and it has been damaged. Call us at 800 390-9969 to report a damaged shipment. Please let the delivery agent know and if possible make a note of it when you sign for the package.


Returns in as new and sellable condition will be accepted under the following conditions. All returns will require an RMA, please call us at 800 390-9969 to arrange a return. A 20% restocking fee will apply and the customer will be responsible for both the outbound and return shipping charges. Certain items such as opened oils cannot be returned.


Sales tax at 8.25% is charged for all orders delivered in California. All other delivery destinations are tax free. If you want it kept that way let tell your congressman and senators how you feel.


Primal Elements Soap
The New Fall/Winter Soaps are Here Now!

The Herbal Soapmaking Kit The Original! 

Ye Olde Soap Shoppe
2497 San Diego Ave.
San Diego, CA 92110
(619) 543-1300
In Historic Old Town

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